Hello there,

We’re writing to let you know about upcoming changes affecting customers using older Fetch Mini Gen 3 (H626T) or Mighty Gen 3 (M616T) devices. You are receiving this message because you use a Gen 3 device without any Fetch subscriptions, and action is required to retain your Fetch Service.

Like most technology, your Fetch device doesn’t work in isolation. It needs to access the Fetch Service to use key features such as the TV Guide, Search, Recording, Free-to-air TV over Internet, included content, the Movie and TV Store, integrated apps, account services, and other essential features and functions developed and/or operated by Fetch TV.

As technology, content services, and security systems evolve, older devices become less able to perform and function as intended over time. Supporting older hardware makes it increasingly challenging to deliver the latest features and high-quality entertainment experience cost-effectively to all customers. As a result, like most technology platforms, support for older Fetch access devices is reduced gradually.

Your Fetch device(s) (Mini Gen 3 or Mighty Gen 3) is now the oldest generation of access device still operating. It runs on old-generation technology and it is approaching the end of its support lifecycle. As such, we are asking users of these old devices who do not make any contribution to the costs of running the Fetch Service by subscribing to content or features, to take steps that will assist in allowing Fetch to continue to support customers’ use of the 10-year old Gen 3 device fleet for an extended period — instead of imposing an immediate end-of-life.

You’ll need to choose and act on one of the options below on or before 31 October 2026 to avoid potential account suspension.

Your options:

1. Replace your Gen 3 Mini with a Fetch Mini Gen 5 (HY4424) or Fetch Mighty Gen 4 (M681T) with improved features over your Gen 3. All new Fetch devices are bundled with a Fetch Access subscription ($4.99/month). The Fetch Access subscription includes 50+ movies on-demand every month via Movie Box, 30+ streamed TV channels, and 30+ games.

2. Purchase the Fetch Mini Gen 5 or Fetch Mighty Gen 4 as an additional access device in your home. This enables you to continue using your Gen 3 device(s) on other TVs with both an active Multiroom subscription ($4.49/month) and Fetch Access subscription ($4.99/month).

3. Pre-order the Fetch Mighty Gen 4 Pro, featuring 2TB of storage and the latest Fetch Voice Remote Pro, to replace your existing Gen 3 device or add it to your Multiroom setup, with an active Fetch Access subscription.

As a long-time user of the Fetch Gen 3, you are eligible for our Loyalty Offer to save when you subscribe to Fetch Access here.

Note: Over the next 3 months, some third-party apps will be removed from your Gen 3 device. The providers of these apps have advised Fetch that the apps will cease to be compatible with a Gen 3 device.

• The MINI Gen 3 will no longer support Netflix, Paramount+, SBS On Demand and Hayu.

• The MIGHTY Gen 3 will no longer support Paramount+.

For information on your device upgrade options, click here.

You can subscribe to:

1. Movie Box ($3.99/month)

Pay a one-time Extended Service Levy ($29.99) per household – enabling you to continue using your Gen 3 device(s) with the Fetch Service until 31 October 2027 without upgrading to a new model or subscribing to content.

We understand that not every customer wants to upgrade their Gen 3 device or add a monthly subscription at this time. If you do not choose any of the other options above, and do not cancel your Fetch Service on or before 31 October 2026, the Extended Service Levy will be automatically charged to your account on 1 November 2026 and covers a 12-month period (through to 31 October 2027). This levy will help Fetch to continue to deliver Fetch’s content services and features to you via your Gen 3 device, and provide you with ongoing customer support.

This option will not stop your Gen 3 device from losing access to the 3rd party streaming apps listed under Option A. It will only assure continued access to Fetch content, features & services. Only upgrading your device to a Mini Gen 5, Mighty Gen 4 or Mighty Gen 4 Pro will ensure you can still use all your streaming apps.

🔴 Action Required: Please log into your account and make sure your payment details are up-to-date before 31 October 2026.

If we’re unable to process your Levy payment after four attempts, your Fetch account will be suspended and you will not be able to use the Fetch service on any device linked to your account. If you use a Mighty Gen 3, you will lose access to making or viewing recordings while your account is suspended.

For a step-by-step guide on updating your payment details, click here.

Important: You will not be charged the Extended Service Levy if you are subscribed to certain content OR if you are subscribed to Multiroom:

• Customers with an active subscription to Fetch Access, Movie Box, Fetch Multiroom or any Content Pack as of 31 October 2026 will not pay the Extended Service Levy.

• Subscriptions to third party apps such as Netflix, Disney+, Paramount+ or Hayu are not eligible subscriptions for exemption, even if they are billed to you by Fetch.

For more information on the Extended Service Levy, click here.

You can cancel anytime on or before 31 October 2026

If you do not wish to continue to access the Fetch Service, you may cancel the Service in the self-service portal on the Fetch website on or before 31 October 2026. 

If you choose to cancel your service, your Gen 3 device will stop working and cannot be reactivated in the future by you or anyone else.

If you do not cancel by this date and do not take any other steps, you will be charged the Extended Service Levy.

Contact us directly for assistance

If you have any questions or need advice on choosing the option that’s right for you, we’re here to help. You can reach out to us anytime at fetchtv.com.au/contact-us, where you can submit an email form or click Live Chat at the bottom-right of the page. Please note that unofficial social media pages are not our channels and we cannot identify or support you via those forums.

Thank you again for your loyalty and understanding as we work to keep your Fetch entertainment experience secure, affordable and up-to-date.

Kind regards,
The Fetch Team

Need help?

Check the User Guides
Manage your account at fetchtv.com.au/manage
Any questions, please contact us at fetchtv.com.au/contact-us.

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